Retail

Retail

The Retail Business Unit is one of the newest businesses of Naftogaz, which sells natural gas to households as well as small and medium-sized businesses
Performance for 2021
  • 1.855million household customers in Ukraine
  • 1,5thousands applications daily
  • 4,5thousands partner branches

Performance for 2021

The company is able to offer low prices by means of operating expenses optimisation: GSC “Naftogaz of Ukraine” does not develop a wide network of service centers, but offers customers convenient online services and attracts a partner network to connect.
The company is able to offer low prices by means of operating expenses optimisation: GSC “Naftogaz of Ukraine” does not develop a wide network of service centers, but offers customers convenient online services and attracts a partner network to connect.
Key task
Gas supply to households at favourable prices and with high-level service.

The company offers some of the most favourable gas prices for households. It represents a significant competitive advantage and makes it possible to actively increase the number of new customers. The company is able to offer such prices by means of operating expenses optimisation: GSC “Naftogaz of Ukraine” does not develop a wide network of service centers, but offers customers convenient online services and attracts a partner network to connect and service customers. Anyone can connect online on the gas.ua website or via the web version of Privat24; or offline in the branches of Oschadbank, PUMB and in 1700 branches of Nova Poshta, as well as in the regional payment and connection company’s centers.

Additional online services help customers control gas costs, pay bills and solve most gas-related issues. As of November 2021, more than 900,000 users have registered via my.gas.ua, and another 170,000 customers are active users of the company's chatbot in Telegram and Viber.

By 2023, Naftogaz of Ukraine will be a supplier of “last resort” (“SLR”) based on the results of a governmental tender among natural gas suppliers.

The "last resort" supplier is a guarantee that prevents the consumer from being cut off if the previous supplier is unable to provide natural gas. The reasons why households switch to SLR’s servicing include: bankruptcy or liquidation of the supplier; suspension or termination of the supplier's licence; absence of the client in the register of the supplier’s consumers; failure to order gas for the customer. The supplier of "last resort" as a consumer insurance mechanism began operating on 01 August, 2020.

Activity types

Management

Svitlana Lobanova
Director of Affiliated Company "Gas of Ukraine"
Svitlana Lobanova

Her experience in oil and gas industry exceeds 10 years. She graduated from Kyiv National University of Trade and Economics. In 2016, she got a diploma on retraining in Ivano-Frankivsk National Technical University of Oil and Gas, defended her PhD thesis "Administrative and legal support of the oil and gas complex" and got the degree of PhD in Law.

Lawer, Deputy Chairperson of the Energy Law Committee of the National Association of Lawers of Ukraine. Starting from 2021, she headed Trading and Retails Business Divisions in National Joint Stock Company "Naftogaz of Ukraine". In 2018-2019 - she held the position of the First Deputy Director of LLC "Gas supply company "Naftogaz Traiding".

Before that she had held senior positions at commercial structures. She was engaged in strategic planning and development of enterprises, organisation and control of operating activities, import, trade and supply of natural gas and electricity.

Serhiy Belyaev
Director of GSC “Naftogaz of Ukraine”
Serhiy Belyaev

He heads the areas of cooperation on the transportation and supply of natural gas, customs clearance, gas sales and the formation of its balances.

He has more than 14 years of experience in the oil and gas industry. Specialist in finance and banking.

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